Terms of Service &
Privacy Policy

Terms of Service

Effective Date: [January 1, 2026]

Welcome to Sparrow Cuddles! These Terms of Service ("Terms") govern your use of our website [www.sparrowcuddles.com] and the purchase of our handcrafted wooden toys. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Use of Our Services

  • Eligibility: You must be at least 18 years old or have parental consent to use our services.

  • Account: To place an order, you may need to create an account with accurate information. You are responsible for maintaining the confidentiality of your account details.

  • Prohibited Conduct: You agree not to use our website for unlawful purposes, to infringe on intellectual property, or to disrupt our services (e.g., through hacking or spamming).

2. Orders and Payments

  • Order Acceptance: All orders are subject to acceptance by Sparrow Cuddles. We may refuse or cancel orders due to stock unavailability or other reasons.

  • Pricing: Prices are listed in USD for US customers and EUR for European customers. Prices exclude taxes and shipping unless stated otherwise.

  • Payment: We accept payments via [Visa, MasterCard, PayPal]. You agree to provide valid payment information.

  • Returns and Refunds: Returns are accepted within 30 days of delivery for unused, undamaged products. Contact [support@sparrowcuddles.com] for return instructions. Refunds will be processed within [7-14 business days].

3. Shipping and Delivery

  • Shipping: We ship to the USA and Europe. Shipping costs and estimated delivery times are provided at checkout.

  • Delays: Sparrow Cuddles is not liable for delays caused by shipping carriers or unforeseen circumstances (e.g., customs delays).

4. Intellectual Property

  • All content on our website, including designs, logos, and product images, is owned by Sparrow Cuddles or its licensors. You may not reproduce or distribute our content without permission.

5. Limitation of Liability

  • Sparrow Cuddles is not liable for indirect, incidental, or consequential damages arising from your use of our services. Our liability is limited to the amount paid for the product.

  • Products are intended for children under adult supervision. Sparrow Cuddles is not responsible for misuse of our toys.

6. Governing Law

  • For US customers: These Terms are governed by the laws of [State of California, USA].

  • For EU customers: These Terms are governed by the laws of [Germany], without regard to conflict of law principles.

7. Changes to Terms

  • We may update these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated Terms.

8. Contact Us

  • For questions about these Terms, contact us at:
    Email: [support@sparrowcuddles.com]
    Address: Sparrow Cuddles, [1234 Toy Lane, Suite 100, Playtown, PT 56789, USA]

Privacy Policy

Effective Date: [January 1, 2026]

At Sparrow Cuddles, we value your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) for European customers and the California Consumer Privacy Act (CCPA) for US customers. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

  • Personal Information: When you place an order or create an account, we collect your name, email address, shipping address, phone number, and payment information.

  • Usage Data: We collect information about your interactions with our website, such as IP address, browser type, and pages visited, using cookies and similar technologies.

  • Children’s Privacy: Our services are not directed to children under 13 (USA) or 16 (EU). We do not knowingly collect personal data from children without parental consent.

2. How We Use Your Information

  • Order Processing: To process and fulfill your orders, including shipping and customer support.

  • Marketing: With your consent, we may send promotional emails about new products or offers. You can opt out at any time.

  • Website Improvement: To analyze website usage and improve our services.

  • Legal Compliance: To comply with legal obligations, such as tax reporting or fraud prevention.

3. Legal Basis for Processing (EU Customers)

  • Contract: Processing is necessary to fulfill your orders or respond to inquiries.

  • Consent: For marketing communications or non-essential cookies, we rely on your explicit consent.

  • Legitimate Interests: For improving our website or preventing fraud, we rely on our legitimate interests.

4. Sharing Your Information

  • Service Providers: We share data with trusted third parties (e.g., payment processors, shipping companies) to fulfill orders. These providers are contractually obligated to protect your data.

  • Legal Requirements: We may disclose data to comply with legal obligations or respond to lawful requests from authorities.

  • No Sale of Data: We do not sell your personal information to third parties.

5. Your Rights

  • EU Customers (GDPR): You have the right to access, correct, delete, or restrict the processing of your data. You may also object to processing or request data portability.

  • US Customers (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of data sharing.

  • To exercise your rights, contact us at [privacy@sparrowcuddles.com].

6. Data Retention

  • We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, order data is retained for [7 years] for tax purposes.

7. Data Security

  • We use industry-standard security measures, such as SSL encryption, to protect your data. However, no method of transmission over the internet is 100% secure.

8. International Data Transfers

  • For EU customers, your data may be transferred to the USA for processing. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

9. Cookies

  • We use cookies to enhance your browsing experience. Essential cookies are necessary for website functionality, while non-essential cookies (e.g., analytics) require your consent. You can manage cookie preferences through our website’s cookie banner.

10. Changes to This Policy

  • We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be notified via email.

11. Contact Us

  • For questions or to exercise your privacy rights, contact our Data Protection Officer:
    Email: [privacy@sparrowcuddles.com]
    Address: Sparrow Cuddles, [1234 Toy Lane, Suite 100, Playtown, PT 56789, USA]

Note: Please replace placeholders (e.g., [www.sparrowcuddles.com], [January 1, 2026]) with your actual details. For EU compliance, you may need to appoint a Data Protection Officer or EU representative if your business is not based in the EU.