Shipping, Cancellation,
& Refund Policy

Effective Date: [January 1, 2026]

At Sparrow Cuddles, we strive to deliver our handcrafted wooden toys to you promptly and efficiently. This policy outlines our shipping, cancellation, and refund procedures for customers in the USA and Europe. Please read carefully before placing an order.

1. Shipping Policy

1.1 Shipping Destinations

  • We ship to addresses in the United States and countries within the European Union.

  • Orders are processed and shipped from our warehouse located at [1234 Toy Lane, Playtown, PT 56789, USA].

1.2 Shipping Costs and Times

  • Shipping Costs: Shipping fees are calculated based on the weight of your order and your location. The exact cost will be displayed at checkout.

  • Estimated Delivery Times:

    • USA: [5-7 business days] for standard shipping; [2-3 business days] for expedited shipping.

    • Europe: [7-14 business days] for standard shipping, depending on customs processing.

  • Delivery times are estimates and may vary due to factors such as customs delays, holidays, or carrier issues. Sparrow Cuddles is not responsible for delays beyond our control.

1.3 Order Processing

  • Orders are typically processed within [1-2 business days] after payment confirmation.

  • You will receive a tracking number via email once your order has shipped.

1.4 Customs and Duties (Europe)

  • For EU customers, orders may be subject to customs duties, taxes, or fees imposed by your country. These are the responsibility of the customer and are not included in the purchase price or shipping cost.

1.5 Damaged or Lost Shipments

  • If your order arrives damaged, please contact us at [support@sparrowcuddles.com] within [48 hours] of delivery with photos of the damage. We will work with you to resolve the issue, which may include sending a replacement at no additional cost.

  • If your order is lost in transit, please contact us within [14 days] of the expected delivery date. We will investigate with the carrier and may offer a replacement or other resolution at our discretion.

2. Cancellation Policy

  • Before Shipment: You may cancel your order within [24 hours] of placing it by contacting us at [support@sparrowcuddles.com]. If the order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method within [5-7 business days].

  • After Shipment: Orders cannot be canceled once they have been shipped. You may contact us to discuss options if the order has not yet been delivered, but cancellation is not guaranteed.

3. Refund Policy

  • No Refunds: Sparrow Cuddles does not offer refunds for purchased products. All sales are final once the order is placed, except in cases of damaged or lost shipments as outlined above.

  • EU Consumer Rights: For customers in the European Union, please note that EU consumer protection laws may grant you a 14-day right of withdrawal for online purchases. However, Sparrow Cuddles does not provide refunds under this policy unless required by applicable law. Please contact [support@sparrowcuddles.com] to discuss your rights under EU regulations.

  • Replacements for Defective Products: If a product is defective or damaged upon arrival, we may offer a replacement at our discretion. Contact us within [48 hours] of delivery with details and photos of the issue.

4. Contact Us

For any questions or concerns about shipping, cancellations, or our no-refund policy, please reach out to us:

  • Email: [support@sparrowcuddles.com]

  • Phone: [(123) 456-7890]

  • Address: Sparrow Cuddles, [1234 Toy Lane, Suite 100, Playtown, PT 56789, USA]

  • Business Hours: Monday - Friday: [9:00 AM - 5:00 PM EST]; Saturday: [10:00 AM - 2:00 PM EST]; Sunday: Closed

Note: Please replace placeholders (e.g., [January 1, 2026], [support@sparrowcuddles.com]) with your actual details. Due to EU consumer protection laws, you may need to adjust the no-refund policy for EU customers to comply with mandatory return rights.