Frequently Asked
Questions (FAQs)
1. About Sparrow Cuddles
Q: What does Sparrow Cuddles sell?
A: Sparrow Cuddles specializes in handcrafted, eco-friendly wooden toys designed for children. Our products are made from sustainable, non-toxic materials to ensure safety and durability.
Q: Where are your toys made?
A: Our toys are designed and manufactured at our workshop in [Playtown, USA]. Each piece is crafted with love and care to meet strict safety standards.
Q: Are your toys safe for children?
A: Yes! Our toys comply with US (CPSC) and EU (EN71) safety standards. They are made with non-toxic paints and finishes and are suitable for children under adult supervision. Always check the recommended age on the product packaging.
2. Ordering and Payments
Q: How do I place an order?
A: Visit our website at [www.sparrowcuddles.com], browse our products, add items to your cart, and proceed to checkout. You’ll need to provide shipping and payment details to complete your order.
Q: What payment methods do you accept?
A: We accept [Visa, MasterCard, PayPal, and Apple Pay]. All payments are processed securely through our payment gateway.
Q: Can I modify or cancel my order?
A: You can cancel an order within [24 hours] of placing it by contacting [support@sparrowcuddles.com]. Modifications are not guaranteed but may be possible before the order is processed. See our Cancellation Policy for details.
3. Shipping and Delivery
Q: Where do you ship?
A: We ship to the United States and all countries in the European Union.
Q: How long will my order take to arrive?
A: For the USA, standard shipping takes [5-7 business days], and expedited shipping takes [2-3 business days]. For Europe, standard shipping takes [7-14 business days], depending on customs. Times are estimates and may vary.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your location and order weight. You’ll see the exact cost before confirming your purchase.
Q: Do I have to pay customs fees for EU orders?
A: Yes, EU customers may be responsible for customs duties, taxes, or fees imposed by their country. These are not included in the product or shipping price.
Q: What if my order arrives damaged or is lost?
A: Contact us at [support@sparrowcuddles.com] within [48 hours] for damaged items or [14 days] for lost shipments. Provide photos of any damage, and we’ll work to resolve the issue, which may include a replacement.
4. Returns and Refunds
Q: What is your refund policy?
A: Sparrow Cuddles does not offer refunds. All sales are final, except for damaged or defective products, which may be eligible for replacement. EU customers may have additional rights under EU consumer laws. See our Refund Policy for details.
Q: Can I return a product if I change my mind?
A: No, we do not accept returns for change of mind. For EU customers, please contact us to discuss your rights under the 14-day withdrawal period, if applicable.
Q: What if I receive a defective product?
A: If a product is defective, contact us at [support@sparrowcuddles.com] within [48 hours] of delivery with photos of the issue. We may offer a replacement at our discretion.
5. Product Care and Maintenance
Q: How do I clean my wooden toys?
A: Wipe toys with a damp cloth and mild soap, then dry thoroughly. Avoid soaking or using harsh chemicals, as they may damage the wood or finish.
Q: Are your toys suitable for outdoor use?
A: Our toys are designed for indoor play. Exposure to moisture or extreme weather may damage the wood. Store toys in a dry place when not in use.
6. Account and Privacy
Q: Do I need an account to order?
A: An account is optional but recommended for easier order tracking and faster checkouts. You can also check out as a guest.
Q: How do you protect my personal information?
A: We use industry-standard security measures, like SSL encryption, to protect your data. Read our Privacy Policy for details on how we collect, use, and safeguard your information.
Q: How can I unsubscribe from your emails?
A: Click the “Unsubscribe” link at the bottom of any promotional email, or contact us at [support@sparrowcuddles.com] to opt out.
7. Contact Us
Q: How can I reach your customer support team?
A: You can contact us via:
Email: [support@sparrowcuddles.com]
Phone: [(123) 456-7890]
Address: Sparrow Cuddles, [1234 Toy Lane, Suite 100, Playtown, PT 56789, USA]
Business Hours: Monday - Friday: [9:00 AM - 5:00 PM EST]; Saturday: [10:00 AM - 2:00 PM EST]; Sunday: Closed
Q: How long does it take to get a response?
A: We aim to respond to inquiries within [1-2 business days]. For urgent issues, please call us during business hours.
Note: Please replace placeholders (e.g., [www.sparrowcuddles.com], [support@sparrowcuddles.com]) with your actual details. For EU customers, ensure compliance with consumer protection laws regarding refunds and returns.